Shipping Policy

Last Updated: October 15, 2026

Welcome to Centovix

At Centovix, we aim to provide a smooth and reliable shopping experience, from the moment you place your order until it arrives at your delivery address.

This Shipping Policy explains how we process, ship, track, and deliver orders placed through our website, www.centovix.com.

Centovix is operated by Altivexa LLC. Throughout this policy, the terms “Centovix,” “we,” “us,” and “our” refer to Centovix and its operating company, Altivexa LLC.

By placing an order through our website, you acknowledge that you have read this Shipping Policy, subject to any mandatory rights provided by applicable law.

1. Order Processing Time

Order processing begins after your payment has been successfully received and your order has been confirmed.

Our estimated processing times are as follows:

Processing time is separate from shipping and delivery time.

For example, if an order requires 3 business days to process and an additional 10 business days for delivery, the estimated total timeframe may be approximately 13 business days.

Orders containing multiple products may require additional processing time depending on product availability and fulfillment requirements.

Processing times are estimates and may vary during holidays, promotional events, peak shopping periods, or other circumstances affecting fulfillment.

2. Estimated Shipping and Delivery Times

Delivery times begin when your order has been dispatched, not when you place your order.

The following are general estimates based on the destination region:

These timeframes are estimates, not guaranteed delivery dates. Actual delivery times depend on the product, shipping method, destination, carrier, customs procedures, and local delivery conditions.

Some products or destinations may have different delivery estimates. Where available, the applicable shipping options, costs, and estimated delivery times will be displayed during checkout.

Important: Processing time must be added to the estimated shipping time to calculate the approximate total time from order placement to delivery.

3. Where Do We Ship?

Centovix aims to serve customers in multiple countries and regions worldwide.

However, shipping availability depends on the product, destination, fulfillment arrangements, carrier restrictions, and applicable import regulations.

Not every product can necessarily be shipped to every country or territory.

Before completing your purchase, please confirm that your delivery address is supported and review the available shipping options at checkout.

If a product cannot be shipped to your destination, we may need to cancel the affected order and issue any applicable refund in accordance with our policies and applicable law.

4. Shipping Methods and Carriers

Depending on the product and destination, your order may be shipped using different transportation methods and delivery services.

Our shipping and logistics partners may include YunExpress, DHL, and other carriers available through our fulfillment arrangements.

The available shipping methods depend on factors such as:

• Your delivery country or region.

• Product weight and dimensions.

• Package volume and volumetric weight.

• Product type and shipping restrictions.

• Carrier availability.

• Shipping routes and transit conditions.

• Remote-area delivery requirements.

Available shipping methods, applicable charges, and estimated delivery times will be displayed at checkout where this information is available.

We reserve the right to use an appropriate carrier or shipping route to fulfill an order, provided that the arrangement complies with applicable law and the terms of your purchase.

5. Shipping Fees

Shipping fees are determined by factors such as the destination, product weight, package dimensions, shipping method, carrier rates, and other applicable logistics costs.

Any shipping charges applicable to your order will be displayed during checkout before you complete your purchase.

Please review your order total carefully before submitting payment.

Additional Shipping Charges

In certain circumstances, additional shipping charges may arise because of:

• Incorrect initial package weight or dimensions.

• Volumetric weight calculations.

• Remote-area delivery requirements.

• Special handling requirements.

• Carrier-imposed surcharges.

• Other circumstances affecting the actual shipping cost.

If an additional charge arises after checkout, we will communicate the reason and amount to you where reasonably possible.

We will obtain your authorization before collecting an additional payment whenever required by applicable law or the terms of your purchase.

We will not treat this policy as authorization to impose undisclosed charges contrary to applicable law.

6. Remote Areas and Special Destinations

Deliveries to remote areas, islands, rural locations, territories, or destinations with limited transportation infrastructure may require additional time and cost.

Some destinations may have:

• Limited transportation routes.

• Infrequent flight or shipping schedules.

• Limited courier services.

• Additional customs procedures.

• Higher delivery charges.

• Limited shipment tracking.

Where applicable, available shipping options and additional charges will be communicated during checkout or as soon as we become aware of them.

Delivery to certain destinations may be unavailable because of carrier restrictions or other logistical limitations.

7. Tracking Your Order

Once your order has been dispatched, tracking information may be provided to you by email or through the available order-tracking facilities on our website.

Depending on the shipping method, you may be able to track your shipment through the carrier’s official tracking system or another reputable tracking platform.

Please allow time for tracking information to become available after dispatch. Tracking systems may not display updates immediately.

Tracking Updates

Tracking information may remain unchanged for several days while a package is in transit, undergoing customs clearance, or waiting for the next transportation connection.

This can occur particularly with international shipments and deliveries to remote destinations.

A lack of recent tracking updates does not necessarily mean that your package has been lost.

If your tracking information has not changed for an extended period, please contact us so we can help you review the available shipment information.

8. International Shipping and Customs

International orders may be subject to customs inspections, import requirements, duties, taxes, and other government-imposed charges.

Customs processing may delay delivery beyond the estimated shipping timeframe.

Centovix does not control the decisions or processing times of customs authorities in the destination country.

Customers are responsible for complying with applicable import requirements and providing accurate information when requested by customs authorities or carriers.

Customs Duties, VAT, and Import Taxes

Unless expressly stated otherwise at checkout or required by applicable law, international orders may be subject to additional charges, including:

• Customs duties.

• Import taxes.

• Value Added Tax (VAT).

• Brokerage fees.

• Customs clearance fees.

• Carrier handling charges.

• Other applicable government or delivery charges.

Where these charges are the customer’s responsibility, they are generally payable to the relevant customs authority, carrier, or other authorized party.

Centovix does not control the amount assessed by customs authorities.

We recommend checking the import requirements and potential charges applicable to your country before placing an international order.

9. Shipping Restrictions

Certain products may be subject to shipping restrictions based on their characteristics, destination, carrier policies, or applicable laws and regulations.

Shipping restrictions may arise from:

• Import and export regulations.

• Customs requirements.

• Transportation safety rules.

• Carrier policies.

• Product-specific restrictions.

• Destination-country laws.

If we determine that an order cannot be shipped legally or reasonably to the selected destination, we may cancel the affected order and provide any applicable refund in accordance with our policies and applicable law.

10. Multiple Products and Separate Shipments

If you purchase multiple products in one order, your items may be shipped together or separately.

Separate shipments may occur because of:

• Product availability.

• Different fulfillment locations.

• Product dimensions or weight.

• Shipping method requirements.

• Carrier availability.

• Other logistical considerations.

If your products are shipped separately, you may receive multiple shipping confirmations or tracking numbers.

Separate shipments do not necessarily mean that there is a problem with your order.

Any shipping charges applicable to multiple shipments will be handled in accordance with the terms displayed during checkout and applicable law.

11. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully review the following details before completing your purchase:

• Full name.

• Street address.

• Apartment, unit, or building number, where applicable.

• City.

• State or province.

• Postal or ZIP code.

• Country.

• Telephone number.

• Email address.

If you discover an error after placing your order, please contact us as soon as possible at support@centovix.com.

We cannot guarantee that an address change will be possible after an order has entered processing or shipping.

Delivery problems caused by incorrect or incomplete customer-provided information may result in additional delivery or reshipment charges, where permitted by applicable law.

12. Failed Delivery Attempts

If a carrier cannot complete delivery, you may need to contact the carrier to arrange another delivery attempt or collect your package from a designated location.

Additional charges may apply depending on the carrier and destination.

Please monitor delivery notifications and respond promptly to any requests from the carrier.

If a package remains unclaimed beyond the carrier’s permitted storage period, it may be returned to the sender or handled according to the carrier’s policies and applicable law.

13. Reshipment and Packages Returned to Sender

A package may be returned to the sender or fulfillment partner for several reasons, including:

• An incorrect or incomplete delivery address.

• An incorrect telephone number.

• Repeated unsuccessful delivery attempts.

• Failure to collect the package.

• Refusal of delivery.

• Failure to complete required customs procedures.

• Failure to pay applicable customs or delivery charges.

If reshipment is available, we may contact you to discuss the available options.

Depending on the circumstances and applicable law, you may be responsible for reasonable additional charges resulting from a delivery problem attributable to incorrect information or failure to complete required delivery procedures.

Any refund, deduction, or additional charge will be handled in accordance with our Returns & Refunds Policy, the terms of your purchase, and applicable law.

Please contact us before arranging any reshipment independently.

14. Lost or Missing Packages

If your package has not arrived within the estimated delivery timeframe, please check the tracking information and contact us for assistance.

If tracking indicates that your package was delivered but you cannot locate it, we recommend that you:

1. Confirm the delivery address on your order.

2. Check with household members or building management.

3. Check with neighbors where appropriate.

4. Contact the local carrier to request delivery details.

5. Contact Centovix if the package remains missing.

We may investigate the shipment with the relevant carrier or fulfillment partner.

The available resolution will depend on the shipment records, carrier investigation, applicable insurance, the circumstances of the claim, and applicable law.

Nothing in this section excludes any remedies available to you under mandatory consumer protection laws.

15. Damaged Packages or Products

If your package arrives visibly damaged, please document its condition as soon as reasonably possible.

Where possible, we recommend that you:

• Take photographs of the external packaging.

• Photograph the shipping label.

• Take clear photographs of the damaged product.

• Keep the original packaging and shipping materials.

• Contact us at support@centovix.com with your order details.

Please include your order number and a description of the problem.

We recommend reporting shipping damage promptly so that we can investigate the issue with the carrier or fulfillment partner.

However, any suggested reporting period does not limit mandatory legal rights or remedies relating to defective, damaged, or non-conforming goods.

Please refer to our Refund and Returns Policy for further information about replacements, returns, and refunds.

16. Delivery Delays

We make reasonable efforts to process and dispatch orders within the estimated timeframes described in this policy.

Nevertheless, delivery delays may occur because of circumstances such as:

• Customs clearance and inspections.

• Carrier delays.

• Public holidays.

• Adverse weather.

• Natural disasters.

• Transportation disruptions.

• High seasonal shipping volumes.

• Government restrictions.

• Incorrect delivery information.

• Local postal or courier delays.

• Other unforeseen circumstances.

Estimated delivery times are not guaranteed unless expressly stated otherwise in the terms of your purchase.

If your order is significantly delayed, please contact us so we can review the available information and assist you.

Any applicable rights arising from delayed delivery remain subject to the laws governing your purchase.

17. Pre-Orders and Custom Products

Custom-made, personalized, pre-order, and specially prepared products may require additional processing time.

The general estimated processing time for these products is 5–15 business days, unless another timeframe is stated on the relevant product page.

This period does not include shipping and delivery time.

Before purchasing, please review the product description for any additional preparation requirements or estimated shipping information.

Cancellation, return, and refund conditions for these products are subject to our Refund and Returns Policy and applicable law.

18. Oversized Products and Special Handling

Certain products may be classified as oversized because of their physical dimensions, volumetric weight, or the carrier’s shipping rules.

Volumetric weight is generally calculated using package dimensions and the applicable carrier’s formula.

Oversized products or products requiring special handling may have different shipping costs or delivery estimates.

Where an additional charge applies, we will communicate the relevant information and obtain your authorization whenever required by applicable law or the terms of your purchase.

19. Customer Responsibility for Customs and Delivery Requirements

Customers are responsible for providing accurate information and complying with applicable delivery and import requirements.

Depending on the destination and circumstances, this may include:

• Providing information requested by customs authorities.

• Paying applicable import duties or taxes when the customer is legally responsible for them.

• Responding to carrier notifications.

• Collecting packages within the carrier’s permitted timeframe.

• Arranging redelivery where necessary.

Failure to complete these requirements may delay delivery or result in a package being returned to the sender.

Any additional charges or consequences will be handled in accordance with applicable law and the terms of your purchase.

20. Shipping and Product Responsibility

Centovix will make reasonable efforts to coordinate order fulfillment and delivery through its shipping and logistics partners.

Responsibility for a lost, damaged, delayed, or non-conforming shipment will depend on the circumstances, the terms of the transaction, and applicable law.

Nothing in this Shipping Policy excludes or limits any responsibility or consumer remedy that cannot legally be excluded or limited.

Product defects, normal wear and tear, damage caused by improper use, and other product-related issues may be subject to separate warranty terms or the Refund and Returns Policy, as applicable.

21. Business Days and Delivery Estimates

Unless otherwise stated, processing and delivery estimates are expressed in business days.

Business days generally exclude weekends and applicable public holidays.

Orders placed during weekends, public holidays, peak shopping periods, or periods of unusually high demand may require additional processing or delivery time.

Please remember that the total time to receive an order generally consists of:

Order Processing Time + Shipping and Delivery Time

For example, an item that requires 2 business days to process and 12 business days to deliver may take approximately 14 business days from order confirmation to arrival.

This is an illustration only. Your actual delivery timeframe may differ.

22. Order Communications

We may contact you using the email address, telephone number, or other contact details you provide when placing an order.

Order-related communications may include:

• Order confirmations.

• Processing updates.

• Shipping confirmations.

• Tracking information.

• Delivery notifications.

• Requests for additional information.

• Customs or carrier notices.

• Reshipment information.

Please ensure that your contact information is accurate and that you can receive important messages relating to your order.

23. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our business operations, shipping arrangements, carrier requirements, or applicable laws.

When changes are made, we will update the “Last Updated” date at the top of this page.

Unless otherwise required by law, the policy applicable to your purchase will generally be the version in effect when you placed your order.

We encourage customers to review this page periodically.

24. Applicable Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or waive any consumer protection rights, statutory guarantees, delivery rights, cancellation rights, refund rights, or other legal remedies that cannot lawfully be excluded or waived.

Where mandatory consumer protection laws apply to your purchase, those laws will continue to apply.

If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of the conflict.

25. Contact Us

If you have questions about shipping, delivery, tracking, customs, or an existing order, please contact our support team.

For questions about an existing order, please include:

• Your order number.

• Your full name.

• Your shipping destination.

• Your tracking number, if available.

• A clear description of the shipping issue.

Providing these details will help us review your request more efficiently.

Thank You for Shopping with Centovix

Thank you for choosing Centovix.

We appreciate your trust in our store and will make reasonable efforts to help ensure that your orders are processed and delivered as smoothly as possible.

We look forward to serving you!