Shipping Policy
Last Updated: August 22, 2026
Welcome to Centovix.
This Shipping Policy explains how we process, ship, track, and deliver orders placed through www.centovix.com.
Centovix is operated by Altivexa LLC (“Centovix,” “we,” “us,” or “our”).
By placing an order through Centovix, you acknowledge and agree to the shipping practices described in this Shipping Policy, subject to any mandatory rights provided by applicable law.
1. Order Processing Time
Order processing begins after your payment has been successfully received and the order has been confirmed.
In-stock / Ready-to-ship Products
1–3 business days
Products that are in stock and ready to ship are generally processed within 1–3 business days.
Custom / Pre-order Products
5–15 business days
Custom-made, personalized, pre-order, or otherwise specially prepared products generally require 5–15 business days for processing before shipment.
Processing time is separate from shipping and delivery time.
For example, if a product requires 3 business days for processing and the selected shipping method requires 10 business days for delivery, the estimated total timeframe may be approximately 13 business days.
Orders containing multiple products may require additional processing time depending on product availability and fulfillment requirements.
2. Estimated Delivery Time
The following delivery times are calculated from the date the order is shipped, not from the date the order is placed.
Mainland China
3–5 business days
Southeast Asia & East Asia
5–10 business days
Europe, North America, Australia & New Zealand
10–20 business days
Middle East, South America & Africa
20–40 business days
These delivery timeframes are estimates based on normal operating conditions and are not guaranteed delivery dates unless expressly stated otherwise.
3. Important Delivery Notes
The delivery times listed above are estimates.
Actual delivery times may vary because of circumstances including:
Customs clearance.
Carrier schedules.
Public holidays.
Weather conditions.
Natural disasters.
Transportation disruptions.
Customs inspections.
Local postal or courier delays.
Incorrect or incomplete delivery information.
Remote destination conditions.
Government restrictions.
Other unforeseen circumstances.
Remote areas, islands, territories, and certain destinations may require additional delivery time.
Centovix does not guarantee that an order will arrive within the estimated timeframe where delays are caused by circumstances beyond our reasonable control.
Nothing in this Shipping Policy limits any mandatory consumer rights applicable to your purchase.
4. Shipping Method Selection
When placing an order with Centovix, you may have the flexibility to choose from multiple shipping methods depending on the product, destination, availability, and other logistical factors.
Our shipping partners may include YunExpress, DHL, and other reliable carriers.
The available shipping methods, shipping fees, and estimated delivery times may vary depending on:
Destination country or region.
Product weight.
Product dimensions.
Package volume.
Product type.
Shipping route.
Carrier availability.
Local delivery conditions.
Each shipping method may have its own shipping cost and estimated delivery timeframe.
Where available, Centovix provides a shipping calculation tool that estimates the available shipping options based on factors such as the weight, dimensions, and destination of your order.
You should review the available shipping options and estimated costs before completing your purchase.
5. Shipping Fee Prepayment
Prepayment Requirement
At the time you place an order, Centovix may charge the estimated shipping cost associated with the shipping method selected at checkout.
Shipping charges displayed during checkout may be calculated using estimated product weight, volume, dimensions, destination, carrier rates, and other relevant factors.
The shipping amount charged at checkout may therefore represent an estimated shipping cost.
6. Shipping Fee Adjustments
In certain circumstances, the actual shipping cost may differ from the amount initially estimated.
For example, the final shipping cost may increase if:
The actual package weighs more than estimated.
The package has a greater volumetric weight.
The final package dimensions differ from the original estimate.
The carrier applies additional charges.
The destination is classified as remote.
Special handling is required.
Carrier pricing changes before shipment.
If the actual shipping cost exceeds the amount previously paid, Centovix may request payment of the applicable difference where permitted by law.
If an additional payment is required, we will notify you and provide instructions for completing the payment.
Where required by applicable law, you may have cancellation or other rights in relation to material changes to the transaction.
7. Standard Shipping Times
Delivery times depend on the shipping method selected and the destination of the order.
Where available, the estimated delivery timeframe will be displayed through our shipping calculation tool or during checkout.
Estimated shipping times may be affected by:
Customs clearance.
Destination-country postal services.
Local courier operations.
Carrier schedules.
Public holidays.
Weather.
Transportation disruptions.
Unforeseen events.
The shipping timeframe begins after the order has been processed and dispatched.
Processing time and shipping time should not be treated as the same period.
8. Remote Country and Region Shipping
Orders shipped to remote countries, territories, islands, or difficult-to-access regions may require additional delivery time.
Some destinations may have:
Limited transportation routes.
Infrequent flight schedules.
Limited courier services.
Slower local postal services.
Additional customs procedures.
Limited tracking availability.
For these destinations, the estimated delivery time may exceed the standard delivery timeframe.
9. Tracking Your Shipment
Once your order has been dispatched, Centovix may provide you with a tracking number.
Depending on the shipping method, you may be able to track your package through:
The tracking system provided by Centovix.
The shipping carrier’s official tracking system.
Other reputable third-party tracking platforms.
Tracking information may not appear immediately after shipment.
It may take some time for the carrier’s system to register and update the tracking information.
10. Remote Country Tracking Limitations
For shipments to certain remote countries and regions, tracking information may be limited or may not be updated regularly.
In some cases, a package may be transported through several logistics facilities before reaching the destination country.
During certain stages of transit, tracking information may remain unchanged for an extended period.
If tracking information has not been updated, customers may contact the local postal service or delivery carrier in the destination country for additional information.
Limited tracking updates do not necessarily mean that a package has been lost.
11. Tracking Information Limitations
Certain remote destinations may rely on postal shipping services with limited tracking capabilities or infrequent transportation schedules.
In such circumstances, packages may remain at a transit facility, destination station, warehouse, airport, or other logistics location while waiting for the next available transportation route.
During this period, tracking information may not be updated.
If your package has not arrived within the applicable estimated delivery period, we recommend contacting the local post office or delivery carrier first.
Additional tracking information obtained from third-party tracking websites may not always be accurate, complete, or current.
12. Customs Clearance
International shipments may be subject to customs inspection, customs clearance procedures, import requirements, taxes, duties, or other governmental controls.
Customs processing may delay delivery.
Centovix does not control the customs authorities of the destination country.
Customers are responsible for complying with applicable import requirements and providing accurate information when required.
Where applicable, customs duties, import taxes, brokerage fees, handling charges, or other destination-country charges may be the responsibility of the customer unless otherwise stated at checkout.
13. Destinations That May Experience Customs or Delivery Challenges
Certain destinations may experience longer or more complex customs clearance or transportation processes.
Examples may include, but are not limited to:
Haiti
Kyrgyzstan
Madagascar
Mauritius
Kazakhstan
Nepal
Nicaragua
Eswatini
Jamaica
Zambia
Ecuador
Chile
Bolivia
Argentina
Uruguay
Egypt
Sudan
Algeria
Angola
Bahamas
Benin
Belize
Burundi
Dominican Republic
Gambia
Grenada
Pakistan
Paraguay
Guatemala
Réunion
Puerto Rico
Hawaii
Alaska
Guadeloupe
Martinique
French Guiana
This list is provided for informational purposes and is not exhaustive.
The actual availability of shipping services and applicable delivery conditions may change depending on carrier policies and current logistics conditions.
Customs delays in these or other destinations do not automatically constitute a shipping failure by Centovix.
Any dispute concerning customs clearance will be handled according to this Shipping Policy, our Terms & Conditions, and applicable law.
14. Customs Duties and Import Taxes
Depending on the destination country, your order may be subject to customs duties, import taxes, VAT, brokerage fees, clearance fees, or other charges.
Unless expressly stated otherwise during checkout, these charges may be the responsibility of the customer.
Centovix does not control the amount charged by customs authorities.
You are responsible for complying with the import requirements applicable to your destination.
Before ordering an international shipment, you should determine whether additional import charges may apply in your country.
15. Shipping Fee Changes
Centovix periodically reviews shipping rates based on pricing provided by our third-party shipping partners and carriers.
Shipping fees may change due to:
Carrier pricing changes.
Fuel costs.
Seasonal demand.
Route changes.
Package dimensions.
Destination changes.
Market conditions.
Carrier policies.
Shipping rates may be updated periodically or, where applicable, in real time.
The shipping fee displayed at checkout is the applicable amount presented to you for that order, subject to any disclosed adjustments or obvious errors.
Where a shipping fee changes before an order is completed, the updated fee may apply.
16. Oversized Products
Definition
A product may be considered oversized when its volumetric weight exceeds its actual physical weight or when the carrier applies special dimensional shipping rules.
Volumetric weight may be calculated using the package dimensions according to the applicable carrier’s formula.
The shipping calculation tool may be used, where available, to estimate shipping costs associated with larger or oversized products.
17. Additional Charges for Oversized Products
If a product is classified as oversized, the shipping carrier may calculate the shipping cost based on volumetric weight rather than actual weight.
This may result in additional shipping charges.
If an additional shipping charge applies, Centovix may notify you during the order process or as soon as the discrepancy is identified.
Where an additional charge requires your approval under applicable law, we will request your authorization before proceeding.
18. Remote Area Fees
Some destinations may be classified by the applicable carrier as remote or difficult-to-service areas.
Additional remote-area fees may apply to such destinations.
Remote-area charges may result from:
Additional transportation requirements.
Limited carrier infrastructure.
Extended delivery routes.
Special handling.
Local logistics conditions.
Where applicable, remote-area fees will be communicated during checkout or as soon as we become aware that they apply.
19. Reshipment
A shipment may be returned to the sender or carrier because of circumstances attributable to the customer, including:
Incorrect delivery address.
Incomplete delivery information.
Incorrect telephone number.
Failure to respond to delivery attempts.
Failure to collect the package.
Refusal of delivery.
Failure to complete required customs procedures.
Failure to pay applicable destination charges.
Other customer-related delivery issues.
If a carrier offers a reshipment service, you may be required to pay the applicable reshipment fee and any other charges imposed by the carrier.
Centovix may contact you before arranging reshipment.
If the required reshipment charges are not paid, the package may remain with the carrier or be returned or disposed of according to the carrier’s applicable policies.
To the extent permitted by law, Centovix will not be responsible for losses resulting from customer-provided incorrect information or failure to comply with delivery requirements.
20. Customer Responsibility for Delivery Information
You are responsible for providing accurate and complete delivery information.
Please carefully review your:
Full name.
Street address.
Apartment or unit number.
City.
State or province.
Postal code.
Country.
Telephone number.
Email address.
Centovix is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.
If you notice an error after placing your order, contact us immediately.
We cannot guarantee that address changes will be possible once an order has entered processing or shipping.
21. Failed Delivery Attempts
If a carrier attempts delivery and is unable to complete the delivery, you may need to contact the carrier to arrange another delivery attempt or collection.
Additional fees may apply depending on the carrier and destination.
If the package remains unclaimed beyond the carrier’s permitted storage period, it may be returned to the sender or otherwise handled according to the carrier’s policies.
22. Packages Returned to Sender
If a package is returned to Centovix or our fulfillment partner because of circumstances attributable to the customer, we may contact you regarding available options.
Depending on the circumstances, you may be responsible for:
Return shipping charges.
Reshipment charges.
Storage charges.
Customs or handling charges.
Other carrier-imposed fees.
Any refund, if applicable, will be handled according to our Returns & Refunds Policy and applicable law.
23. Lost or Missing Packages
If your tracking information indicates that a package has been delivered but you cannot locate it, please first:
Check the delivery address provided during checkout.
Check with household members or building management.
Check with neighbors where appropriate.
Contact the local carrier.
Contact Centovix if the package remains missing.
We may work with the applicable carrier to investigate the shipment.
Resolution of missing-package claims may depend on the carrier’s investigation, tracking records, insurance coverage, and applicable law.
24. Damaged Packages
If your package arrives visibly damaged, we recommend documenting the condition of the package before opening it.
Where possible:
Take photographs of the package.
Take photographs of visible damage.
Keep the original packaging.
Keep shipping labels and tracking information.
Contact Centovix promptly.
Damage claims may be subject to carrier deadlines and our Returns & Refunds Policy.
Nothing in this section limits any mandatory legal rights you may have regarding defective or damaged goods.
25. Delivery Delays
Centovix makes reasonable efforts to process and ship orders within the timeframes described in this policy.
However, delivery delays may occur.
Potential causes include:
Customs clearance.
Carrier delays.
Public holidays.
Weather conditions.
Transportation disruptions.
High shipping volumes.
Government restrictions.
Incorrect customer information.
Local delivery problems.
Customs inspections.
Other unforeseen events.
Estimated delivery times should therefore not be treated as guaranteed delivery dates unless expressly stated otherwise.
26. Force Majeure
Centovix will not be responsible, to the extent permitted by applicable law, for shipping delays, damage, loss, or non-delivery caused by events beyond our reasonable control.
Such events may include:
Earthquakes.
Fires.
Snowstorms.
Storms.
Heavy fog.
Flooding.
Extreme weather.
Natural disasters.
Protests.
Civil unrest.
Terrorist incidents.
Traffic accidents.
War or similar conflicts.
Government actions.
Changes in laws or regulations.
Government or judicial orders.
Strikes or labor disputes.
Transportation disruptions.
Carrier failures.
Violent crimes such as robbery.
Major infrastructure failures.
Other extraordinary events beyond our reasonable control.
Where appropriate, Centovix will make reasonable efforts to assist with the shipment and communicate relevant information.
27. Goods-Related Defects
Centovix is not responsible for damage or deterioration caused solely by:
The natural characteristics of a product.
Inherent defects not caused by shipping.
Normal wear and tear.
Improper use.
Improper storage.
Failure to follow product instructions.
Modifications made by the customer.
Product-specific warranties, manufacturer warranties, statutory guarantees, and consumer rights remain subject to their applicable terms and laws.
28. Customer-Induced Delays
Delivery may be delayed or may fail because of circumstances attributable to the customer.
Examples include:
Incorrect address.
Incomplete address.
Incorrect contact information.
Failure to respond to the carrier.
Failure to collect the package.
Refusal of delivery.
Failure to complete customs requirements.
Failure to pay applicable customs or delivery charges.
Failure to provide documents requested by authorities or carriers.
If a package cannot be delivered for customer-related reasons, you should promptly contact the local carrier to arrange collection or another delivery attempt.
You may be responsible for any additional costs associated with such circumstances.
29. Carrier Warehouse Storage
If a package remains at an overseas warehouse, destination facility, post office, or carrier facility beyond the carrier’s free storage period, additional storage fees may apply.
If the package remains unclaimed after the carrier’s applicable storage period, the carrier may return, dispose of, or otherwise handle the package according to its policies and applicable law.
To the extent permitted by law, Centovix will not be responsible for losses resulting from a customer’s failure to collect or arrange delivery of a package.
30. Shipping Restrictions
Certain products may be subject to shipping restrictions depending on their destination.
Restrictions may result from:
Carrier policies.
Customs regulations.
Import laws.
Product characteristics.
Transportation regulations.
Destination-country restrictions.
If we determine that a product cannot legally or reasonably be shipped to your destination, we may cancel the affected order and provide any applicable refund in accordance with our policies and applicable law.
31. Multiple-Item Orders
If you purchase multiple products in one order, the products may be shipped together or separately depending on:
Product availability.
Warehouse location.
Supplier or fulfillment requirements.
Shipping method.
Product dimensions.
Destination.
Carrier availability.
If products are shipped separately, you may receive multiple tracking numbers.
Additional shipping charges may apply only where disclosed or permitted under the applicable transaction terms.
32. Pre-Orders and Custom Products
Pre-order and custom products may require additional processing time.
The estimated processing period for these products is generally:
5–15 business days.
This period does not include the estimated shipping and delivery time.
Custom or pre-order products may also be subject to special cancellation, return, or refund conditions, subject to applicable law.
Please review the product listing and applicable Returns & Refunds Policy before purchasing.
33. Shipping to Remote Areas
Customers located in remote areas, islands, territories, rural locations, or regions with limited transportation infrastructure should expect that:
Delivery may take longer.
Shipping costs may be higher.
Additional remote-area fees may apply.
Tracking may be limited.
Customs processing may take longer.
Local delivery may depend on postal services or local carriers.
Where applicable, shipping options and costs will be displayed during checkout.
34. Delivery Estimates and Business Days
Unless otherwise stated, shipping and processing estimates are calculated using business days.
Business days generally exclude weekends and applicable public holidays.
Processing and delivery estimates may therefore be extended when orders are placed during weekends, holidays, peak seasons, or periods of exceptional shipping demand.
35. Communication Regarding Shipping
We may contact you regarding your order through the email address, telephone number, or other contact information you provide.
Shipping-related communications may include:
Order confirmation.
Processing updates.
Shipping confirmation.
Tracking information.
Delivery updates.
Requests for additional information.
Customs or shipping notices.
Reshipment information.
Other necessary order communications.
You are responsible for ensuring that your contact information remains accurate.
36. Shipping Policy Changes
Centovix may update this Shipping Policy from time to time.
When changes are made, we may update the Last Updated date at the top of this page.
The Shipping Policy applicable to your order will generally be the version in effect at the time of your purchase, subject to applicable law.
We recommend reviewing this page periodically for updates.
37. No Guarantee of Delivery Time
All delivery timeframes stated in this Shipping Policy are estimates unless expressly identified as guaranteed.
Centovix does not guarantee delivery within a particular number of business days where delays are caused by circumstances beyond our reasonable control.
Nothing in this section limits mandatory rights or remedies available to consumers under applicable law.
38. Applicable Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict, or waive any consumer protection, statutory warranty, cancellation, withdrawal, refund, delivery, or other legal rights that cannot legally be excluded or waived.
Where mandatory consumer protection laws apply to your purchase, those laws will continue to apply.
39. Contact Us
If you have questions regarding shipping, delivery, tracking, customs, or an existing order, please contact us.
Centovix Operated by: Altivexa LLC
Website: www.centovix.com
Email: support@centovix.com
Business Address: 1731 N Elm St Commerce, GA 30529 USA
When contacting us about an existing order, please include your:
Order number.
Full name.
Shipping destination.
Tracking number, if available.
Description of the shipping issue.
This information helps us investigate your request more efficiently.
40. Final Notice
By placing an order through www.centovix.com, you acknowledge that you have reviewed this Shipping Policy and understand that processing and delivery times are estimates that may vary depending on the destination, shipping method, carrier, customs procedures, and other circumstances.
Centovix will make reasonable efforts to process and ship your orders efficiently while working with reliable shipping and logistics providers.
Thank you for shopping with Centovix.