Last Updated: August 22, 2026

At Centovix, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Altivexa LLC, which operates Centovix (“Centovix,” “we,” “us,” or “our”), collects, uses, stores, protects, and shares information when you visit or use www.centovix.com, create an account, purchase products, communicate with us, or otherwise interact with our services.

By using Centovix, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Terms & Conditions, User Agreement, Shipping Policy, Returns & Refunds Policy, and other applicable policies.

1. Introduction

Centovix operates an online retail platform offering a variety of products to customers.

When you use our website, we may collect information that identifies you directly or that may reasonably be associated with you.

We collect and use personal information only for legitimate business, contractual, legal, security, and service-related purposes, and in accordance with applicable privacy and data protection laws.

The specific information we collect depends on how you interact with Centovix.

2. Definitions

For purposes of this Privacy Policy:

“Personal Information” or “Personal Data” means information that identifies, relates to, describes, or can reasonably be associated with an identifiable individual.

“Website” means www.centovix.com and any related Centovix webpages, features, or services.

“Services” means the website, online shopping services, customer support, account functionality, order processing, and other services provided by Centovix.

“User”, “you”, or “your” means an individual who accesses or uses Centovix.

“Third Party” means an individual, company, organization, service provider, platform, or other entity that is not Centovix or Altivexa LLC.

“Processing” means collecting, recording, organizing, storing, using, modifying, sharing, transferring, analyzing, or otherwise handling personal information.

3. Information We Collect

We may collect different categories of information depending on how you use Centovix.

This may include:

Identity Information

  • First name.

  • Last name.

  • Username.

  • Account information.

  • Other identifying information you voluntarily provide.

Contact Information

  • Email address.

  • Telephone number.

  • Billing address.

  • Shipping address.

  • Other contact details you provide.

Transaction Information

  • Products purchased.

  • Order number.

  • Order history.

  • Shipping information.

  • Billing information.

  • Refund information.

  • Transaction status.

  • Customer service information related to your orders.

Account Information

If you create an account, we may collect:

  • Username.

  • Email address.

  • Password or authentication information.

  • Account preferences.

  • Saved addresses.

  • Order history.

  • Other account-related information.

We generally do not need to store complete payment card details ourselves when payments are processed by third-party payment providers.

4. Order-Related Information

When you place an order through Centovix, we may collect information necessary to process and fulfill your purchase.

This may include:

  • Name.

  • Email address.

  • Phone number.

  • Billing address.

  • Shipping address.

  • Product information.

  • Order details.

  • Payment status.

  • Shipping information.

  • Tracking information.

  • Customer service communications.

  • Return or refund information.

We use this information to process orders, arrange delivery, provide customer support, prevent fraud, handle returns and refunds, and comply with applicable legal obligations.

5. Payment Information

Payments may be processed through third-party payment providers such as PayPal, Stripe, or other payment processors.

Depending on the payment method you choose, the payment provider may collect and process payment information according to its own privacy policy and terms.

Centovix may receive information such as:

  • Payment status.

  • Transaction identifier.

  • Payment method type.

  • Partial payment information.

  • Fraud or security information provided by the payment processor.

Where payment processing is performed by a third party, you should review the privacy policy of the applicable payment provider.

6. Communication and Feedback Information

If you contact us, submit a support request, provide feedback, submit a review, or communicate with us through our website or other channels, we may collect information contained in your communication.

This may include:

  • Your name.

  • Email address.

  • Contact details.

  • Order information.

  • Message content.

  • Attachments.

  • Feedback.

  • Reviews.

  • Questions.

  • Customer service history.

We use this information to respond to your requests, provide support, improve our services, and maintain appropriate records.

7. Data Automatically Collected

When you access Centovix, certain information may be collected automatically.

Depending on the technologies we use, this may include:

  • IP address.

  • Browser type.

  • Device type.

  • Operating system.

  • Language preferences.

  • Approximate geographic location.

  • Referring website.

  • Pages visited.

  • Links clicked.

  • Time spent on pages.

  • Website interaction information.

  • Date and time of access.

  • Technical diagnostic information.

  • Cookies and similar identifiers.

This information may be used for security, analytics, performance monitoring, website functionality, personalization, and service improvement.

8. Information from Third Parties

We may receive information about you from third parties when permitted by applicable law.

Third-party sources may include:

  • Payment processors.

  • Shipping and logistics providers.

  • Advertising platforms.

  • Analytics providers.

  • Social media platforms.

  • Authentication providers.

  • Fraud prevention services.

  • Technology providers.

  • Customer service providers.

  • Marketing platforms.

For example, a payment provider may provide transaction confirmation or fraud-related information after you complete a purchase.

We may combine information received from third parties with information collected directly from you.

9. Social Media Platforms

Centovix may maintain or interact with social media platforms and may include social media features, buttons, widgets, or links on our website.

If you interact with Centovix through social media, the applicable social media platform may collect information about your interaction.

Your use of social media platforms is governed by the privacy policies and terms of those platforms.

We may receive information from a social media platform when you interact with our pages, advertisements, content, or other features, depending on your account settings and the platform’s practices.

We do not control how independent social media platforms process your personal information.

10. How We Use Your Information

We may use personal information for purposes including:

  • Processing and fulfilling orders.

  • Providing customer service.

  • Managing accounts.

  • Processing payments.

  • Coordinating shipping and delivery.

  • Handling returns and refunds.

  • Communicating with customers.

  • Improving our website.

  • Personalizing your experience.

  • Preventing fraud.

  • Protecting website security.

  • Measuring website performance.

  • Providing relevant advertising.

  • Sending promotional communications where permitted.

  • Managing promotions and special offers.

  • Complying with legal obligations.

  • Enforcing our policies.

  • Resolving disputes.

  • Protecting our rights and property.

  • Operating and improving our business.

We aim to collect and process information that is relevant and reasonably necessary for the purposes for which it is used.

11. Account Management

If you create a Centovix account, we may use your information to:

  • Create and maintain your account.

  • Authenticate your identity.

  • Process orders.

  • Save account preferences.

  • Manage saved addresses.

  • Display order history.

  • Provide customer support.

  • Communicate important account information.

  • Protect your account from unauthorized activity.

You are responsible for keeping your account credentials secure.

12. Personalization and Service Improvement

We may use information about your interactions with Centovix to understand how customers use our website and improve our services.

Depending on the technologies and services we use, this may include analyzing:

  • Products viewed.

  • Search activity.

  • Pages visited.

  • Purchases.

  • Shopping behavior.

  • Preferences.

  • Website interactions.

This information may help us improve website navigation, product presentation, search functionality, customer experience, and service performance.

Where required by applicable law, certain personalization or tracking activities will be subject to your consent or available privacy controls.

13. Communication

We may use your contact information to communicate with you regarding:

  • Orders.

  • Payments.

  • Shipping.

  • Delivery.

  • Returns.

  • Refunds.

  • Account activity.

  • Security matters.

  • Customer service.

  • Important changes to our services.

  • Policy updates.

Where permitted by applicable law, we may also send promotional communications about products, offers, discounts, or other Centovix updates.

You may unsubscribe from promotional communications using the unsubscribe mechanism provided in the relevant communication.

Transactional and service-related communications may continue even after you unsubscribe from marketing communications when necessary to fulfill an order or provide our services.

14. Security and Fraud Prevention

We may use personal information to detect, prevent, investigate, and respond to:

  • Fraud.

  • Unauthorized transactions.

  • Account abuse.

  • Identity theft.

  • Security threats.

  • Malicious activity.

  • Website abuse.

  • Payment fraud.

  • Other unlawful activity.

We may share relevant information with payment processors, fraud prevention providers, security services, carriers, law enforcement, or other parties where reasonably necessary and legally permitted.

15. Cookies and Similar Technologies

Centovix may use cookies and similar technologies to operate, secure, analyze, personalize, and improve our website.

Cookies are small data files that may be stored on your device when you visit a website.

Depending on their purpose, cookies may be used for:

Essential Cookies

These cookies may be necessary for website functionality, account authentication, shopping cart functionality, checkout, security, or other essential services.

Performance and Analytics Cookies

These cookies may help us understand how visitors use our website and identify technical or performance issues.

Functional Cookies

These cookies may remember preferences and settings to improve your experience.

Advertising Cookies

Where applicable, advertising cookies may be used to help deliver, measure, or personalize advertisements.

The exact cookies used by Centovix may change as our website, technology providers, and services change.

16. Managing Cookies

Depending on your browser and location, you may be able to:

  • Accept cookies.

  • Reject cookies.

  • Delete stored cookies.

  • Block certain types of cookies.

  • Adjust browser privacy settings.

  • Manage cookie consent through our website.

Disabling certain cookies may affect the functionality of Centovix.

For example, disabling essential cookies may prevent certain account, shopping cart, checkout, or security functions from operating correctly.

Where applicable law requires consent for non-essential cookies, Centovix will seek consent through an appropriate cookie-management mechanism.

17. Opt-Out of Advertising Cookies

Where applicable, you may have options to control advertising or tracking cookies.

Depending on your location and the technologies used by Centovix, you may be able to manage these preferences through:

  • Our cookie consent tool.

  • Browser settings.

  • Device settings.

  • Advertising platform controls.

  • Third-party privacy tools.

Opting out of advertising cookies does not necessarily mean that you will stop seeing advertisements.

Instead, advertisements may be less personalized.

Where applicable, withdrawal of consent will not affect processing that occurred lawfully before consent was withdrawn.

18. Information Sharing and Disclosure

We do not sell your personal information simply because you use Centovix.

We may share personal information with carefully selected third parties when necessary to operate our business and provide our services.

These parties may include:

Payment Providers

Payment processors may process transaction and payment information.

Shipping and Logistics Providers

Shipping companies and fulfillment providers may receive information necessary to deliver your order.

Technology and Hosting Providers

Service providers may host, maintain, secure, or support our website and systems.

Analytics Providers

Analytics providers may help us understand website usage and performance.

Marketing and Advertising Providers

Where applicable and permitted by law, advertising and marketing providers may process information to deliver, measure, or personalize marketing.

Customer Support Providers

Customer service providers may process information necessary to respond to your requests.

Fraud Prevention and Security Providers

Security and fraud prevention services may process information to identify suspicious activity.

We require service providers to handle personal information appropriately and only for authorized purposes, subject to applicable agreements and law.

19. Sharing Your Personal Information

We may share personal information when reasonably necessary for:

  • Providing products and services.

  • Processing payments.

  • Fulfilling orders.

  • Delivering packages.

  • Providing customer support.

  • Maintaining our website.

  • Protecting our systems.

  • Preventing fraud.

  • Performing analytics.

  • Conducting legitimate marketing activities where permitted.

  • Complying with legal obligations.

  • Protecting our rights.

  • Responding to lawful requests.

We do not authorize third parties to use your personal information for unrelated purposes unless permitted by law or otherwise authorized by you.

20. Disclosure for Legal Reasons

We may disclose personal information when we reasonably believe disclosure is necessary to:

  • Comply with applicable laws.

  • Respond to valid legal processes.

  • Respond to court orders or governmental requests.

  • Protect the rights or property of Centovix or Altivexa LLC.

  • Protect customers or other individuals.

  • Investigate fraud or security incidents.

  • Enforce our Terms & Conditions or other policies.

  • Prevent or investigate unlawful activity.

We will seek to limit disclosures to information reasonably necessary for the relevant legal or security purpose.

21. Business Transfers

If Altivexa LLC or Centovix is involved in a merger, acquisition, financing, restructuring, sale of assets, reorganization, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

If required by law, we will provide appropriate notice regarding material changes affecting your personal information.

Any successor entity may be required to continue handling personal information in accordance with applicable privacy obligations.

22. Data Confidentiality

We treat personal information as confidential business information and seek to limit access to individuals and service providers who reasonably need it for authorized purposes.

We do not intentionally disclose personal information to unrelated third parties for purposes inconsistent with this Privacy Policy, except where permitted or required by law.

However, no online system can be guaranteed to be completely secure or confidential.

23. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Security measures may include:

  • Access controls.

  • Authentication mechanisms.

  • Encryption where appropriate.

  • Secure hosting practices.

  • Monitoring.

  • Security updates.

  • Employee or contractor access restrictions.

  • Fraud detection.

  • Backup procedures.

However, no internet transmission, website, database, or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own account credentials and devices.

24. Additional Security-Related Provisions

We may restrict access to certain information based on business necessity and security requirements.

Where appropriate, we may:

  • Verify identity before processing certain requests.

  • Require additional authentication.

  • Restrict access to sensitive account information.

  • Monitor suspicious activity.

  • Temporarily suspend accounts or transactions.

  • Investigate suspected security incidents.

  • Cooperate with appropriate security or law enforcement authorities.

If we become aware of a personal data breach that requires notification under applicable law, we will take the steps required by that law.

25. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Retention periods may depend on:

  • The purpose for which information was collected.

  • Whether you maintain an account.

  • Whether you have an active customer relationship.

  • Legal requirements.

  • Tax and accounting obligations.

  • Dispute resolution.

  • Fraud prevention.

  • Security requirements.

  • Enforcement of agreements.

  • Legitimate business requirements.

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations.

26. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information.

These rights may include:

Right to Know

You may request information about how your personal information is collected and used.

Right of Access

You may request access to personal information we hold about you.

Right to Rectification

You may request correction of inaccurate or incomplete information.

Right to Deletion

You may request deletion of personal information where applicable law provides this right.

Right to Restrict Processing

You may have the right to request restriction of certain processing activities.

Right to Object

You may have the right to object to certain processing, including direct marketing.

Right to Data Portability

You may have the right to receive certain personal information in a structured, commonly used, and machine-readable format where applicable.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent.

Right to Lodge a Complaint

Where applicable, you may have the right to submit a complaint to the relevant data protection authority.

These rights are not absolute and may be subject to legal exceptions.

For example, certain information may need to be retained to comply with legal obligations, resolve disputes, prevent fraud, or establish or defend legal claims.

The European Commission describes access, rectification, erasure, restriction, portability, and objection as key GDPR rights where the GDPR applies.

27. Withdrawal of Consent

Where we process your personal information based on your consent, you may withdraw your consent at any time, subject to applicable law.

You may withdraw consent by:

  • Using available privacy controls.

  • Adjusting cookie preferences.

  • Unsubscribing from marketing communications.

  • Contacting us using the information provided below.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Withdrawal may also not apply where we have another lawful basis for continuing to process the information.

28. Data Portability

Where applicable law provides a right to data portability, you may request certain personal information in a structured, commonly used, and machine-readable format.

Where technically feasible and legally required, you may also request that certain information be transmitted directly to another service provider.

This right may be subject to legal limitations and may not apply to all categories of personal information.

29. Age Restriction

Centovix is not intended for individuals who are below the minimum age required to enter into transactions under applicable law.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to Centovix without appropriate authorization, please contact us.

If we become aware that we have collected personal information from a child in circumstances where the law requires deletion, we will take reasonable steps to delete the information.

30. Third-Party Links and Services

Centovix may contain links to third-party websites, applications, payment providers, social media platforms, advertising services, or other external services.

These third parties operate independently and may have their own privacy policies.

We are not responsible for the privacy practices of third-party websites or services that we do not control.

Before providing personal information to a third party, you should review its privacy policy.

31. International Data Transfers

Because Centovix may use service providers and business partners located in different countries, your personal information may be processed or transferred across national borders.

The privacy laws of the country where your information is processed may differ from the laws in your country.

Where applicable law requires specific safeguards for international transfers, we will seek to implement appropriate mechanisms or safeguards.

These may include contractual protections, adequacy mechanisms, or other legally recognized transfer mechanisms.

32. Privacy Rights for Certain Jurisdictions

Depending on where you live, additional privacy rights may apply.

For example, individuals in the European Economic Area may have rights under the GDPR when the GDPR applies to the processing of their personal information.

These may include rights relating to access, correction, deletion, restriction, objection, portability, consent, and automated decision-making.

The applicability of specific rights depends on the circumstances of the processing and the laws applicable to you.

33. Automated Decision-Making and Profiling

We may use automated tools for purposes such as fraud detection, website analytics, personalization, advertising measurement, or security.

Where applicable law provides specific rights concerning automated decision-making or profiling, you may have the right to obtain information about such processing or request human intervention.

We will comply with applicable legal requirements concerning automated decision-making.

34. Do Not Track Signals

Some web browsers may offer “Do Not Track” or similar privacy settings.

Because there is currently no universally consistent technical standard for interpreting all such signals, Centovix may not respond to every browser-based Do Not Track signal.

Where applicable law requires us to recognize a particular privacy preference signal, we will take reasonable steps to comply with applicable requirements.

35. Data Breach Response

If we discover a security incident involving personal information, we will assess the incident and take reasonable steps to contain, investigate, and mitigate it.

Where applicable law requires notification to individuals, regulators, or other authorities, we will provide the required notifications within the applicable legal timeframe.

We may also take additional measures where appropriate to protect affected users.

36. Modification of This Privacy Policy

We may modify this Privacy Policy from time to time to reflect:

  • Changes to our services.

  • Changes to our technology.

  • Changes in business practices.

  • Changes to third-party providers.

  • Changes in applicable laws.

  • Changes to privacy requirements.

When we update this Privacy Policy, we may change the Last Updated date at the top of the page.

If required by applicable law, we may provide additional notice regarding material changes.

We encourage you to review this Privacy Policy periodically.

37. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern about how your personal information is handled, please contact us.

Centovix Operated by: Altivexa LLC

Website: www.centovix.com

Email: support@centovix.com

Business Address: 1731 N Elm St Commerce, GA 30529 USA

When submitting a privacy request, please provide enough information for us to understand and verify your request.

We may request reasonable information to verify your identity before completing certain privacy requests.

38. Privacy Requests

You may contact us to request, where applicable:

  • Access to your personal information.

  • Correction of inaccurate information.

  • Deletion of personal information.

  • Restriction of processing.

  • Objection to certain processing.

  • Withdrawal of consent.

  • Data portability.

  • Information about our processing activities.

We will handle requests in accordance with applicable law.

Where the GDPR applies, organizations generally must respond to data rights requests without undue delay and, in principle, within one month.

39. Data Protection Authority

If you believe your privacy rights have been violated, you may have the right to contact the relevant data protection authority in your jurisdiction.

If the GDPR applies to your personal information, you may also have the right to lodge a complaint with a competent data protection supervisory authority in the European Economic Area.

40. Data Confidentiality

Centovix is committed to maintaining the confidentiality and security of personal information.

We seek to ensure that personal information is:

  • Collected for legitimate purposes.

  • Used only for appropriate purposes.

  • Relevant and proportionate to those purposes.

  • Kept accurate where reasonably necessary.

  • Protected through reasonable security measures.

  • Retained only for as long as reasonably necessary or legally required.

We do not intentionally disclose personal information to unrelated parties except where authorized, necessary for our services, required by law, or otherwise permitted under this Privacy Policy.

41. Your Responsibility

You are responsible for providing accurate information and keeping your account information current.

You should also:

  • Use strong account credentials.

  • Keep your password confidential.

  • Avoid sharing account credentials.

  • Secure your devices.

  • Log out of shared devices.

  • Contact us promptly if you suspect unauthorized access.

Centovix cannot guarantee the security of information transmitted through the internet, and you should take reasonable precautions when using online services.

Thank You

Thank you for trusting Centovix.

We are committed to handling your personal information responsibly and providing a secure and transparent shopping experience.