Refund & Returns Policy
Last Updated: October 15, 2026
At Centovix, customer satisfaction is important to us. We aim to provide a reliable shopping experience and clear information about returns, refunds, exchanges, and order-related issues.
This Refund and Returns Policy explains the conditions and procedures applicable to purchases made through www.centovix.com.
Centovix is operated by Altivexa LLC. Throughout this Policy, “Centovix,” “we,” “us,” and “our” refer to Centovix and its operating company, Altivexa LLC.
By placing an order through our website, you acknowledge this Policy, subject to any mandatory consumer rights and applicable laws.
1. General Returns Policy
We want you to be satisfied with your purchase. If you are not satisfied with an eligible product, you may request a return within 30 days of the date of delivery, subject to the conditions outlined in this Policy.
To qualify for a return, the product should generally meet the following conditions:
The return request is submitted within the applicable return period.
The product is unused and in its original condition.
The product includes its original packaging, accessories, and any items supplied with it, where applicable.
The product is not excluded from returns under this Policy, except where mandatory consumer rights provide otherwise.
The return has been authorized by our customer support team where authorization is required.
All return requests are subject to review.
Nothing in this Policy is intended to exclude or restrict consumer rights that cannot legally be excluded or restricted under applicable law.
2. Return Eligibility
The following table summarizes our general return requirements.
| Requirement | General Policy |
|---|---|
| Return Period | Within 30 days of delivery, subject to applicable law |
| Product Condition | Unused and in its original condition, unless the product is defective or incorrect |
| Original Packaging | Required where reasonably applicable |
| Accessories and Components | Should be included where applicable |
| Proof of Purchase | Order number or other reasonable proof of purchase |
| Return Authorization | Contact our customer support team before returning a product |
| Refund Approval | Subject to inspection and the applicable return conditions |
Products that are defective, damaged, incorrect, or otherwise do not conform to the purchase agreement will be handled in accordance with applicable law.
3. Products That May Not Be Eligible for Return
Certain products may be excluded from returns where permitted by applicable law.
These may include:
Products made to order or personalized according to customer specifications.
Products that are clearly identified as non-returnable before purchase, where legally permitted.
Products that cannot be returned for health protection or hygiene reasons once unsealed, where applicable law permits this exclusion.
Digital products or services, where applicable.
Products damaged after delivery through misuse, neglect, unauthorized modification, or improper handling by the customer.
Products returned without required authorization, where authorization is legally permissible and reasonably necessary.
This list is subject to applicable consumer protection laws.
Important: Defective, damaged, incorrect, or non-conforming products will not automatically be excluded from available remedies simply because they fall within a category listed above.
Where applicable law provides a right to cancel an order or return a product, those rights will take precedence over any conflicting provision of this Policy.
4. Damaged, Defective, or Incorrect Products
We understand that receiving a damaged, defective, or incorrect product can be frustrating. If this happens, please contact us so we can investigate and determine the appropriate resolution.
Examples include:
A product arrives damaged.
A product has a manufacturing defect.
You receive a different product from the one ordered.
A product arrives with missing components or accessories.
The product materially differs from its description.
The product is not suitable for its intended purpose because of a defect or non-conformity covered by applicable law.
To help us assess the issue, please provide:
| Information | Details |
|---|---|
| Order Number | Your Centovix order number |
| Product Name | The name of the affected product |
| Description of the Issue | A clear explanation of the problem |
| Photographs or Videos | Images or videos showing the damage, defect, or incorrect product, where reasonably available |
| Packaging Information | Photographs of the packaging, where relevant |
| Contact Information | Your name and the email address associated with your order |
Please report visible damage, missing items, or incorrect products as soon as reasonably possible after delivery.
Where possible, we recommend contacting us within 7 days of delivery to help us investigate promptly. This reporting period is an administrative guideline and does not limit any mandatory consumer rights or legal deadlines that apply to your purchase.
Depending on the circumstances and applicable law, we may offer a replacement, repair, refund, return, or another appropriate remedy.
5. How to Request a Return
To initiate a return, please follow these steps.
Step 1. Contact Our Support Team
Email support@centovix.com with your return request.
Step 2. Provide Your Order Details
Include your order number, the product name, and the reason for the return.
Step 3. Wait for Instructions
Our support team will review your request and explain the applicable return procedure.
Step 4. Prepare the Product
If your return is approved, follow the instructions provided by our support team. Package the product securely and include the required accessories and documentation, where applicable.
Step 5. Ship the Return
Send the product to the return address specifically provided by our support team.
Do not send a return to a supplier, manufacturer, warehouse, or other address unless we have expressly instructed you to do so.
Step 6. Keep Your Shipping Receipt
If you are responsible for return shipping, retain the tracking number and proof of shipment until the return has been resolved.
Return requests are reviewed individually, and we will communicate the next steps after receiving the necessary information.
6. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return and applicable law.
| Return Reason | General Responsibility for Return Shipping |
|---|---|
| Change of Mind | The customer may be responsible for return shipping costs, where permitted by law |
| Incorrect Product Sent | Centovix will arrange or cover reasonable return shipping costs, as applicable |
| Product Arrives Damaged | Centovix will arrange or cover reasonable return shipping costs, as applicable |
| Manufacturing Defect | Centovix will arrange or cover reasonable return shipping costs, as applicable |
| Product Does Not Conform to Its Description | Handled in accordance with applicable law and the circumstances of the case |
| Other Circumstances | Determined according to the applicable policy, the facts of the case, and applicable law |
Where Centovix is responsible for a return shipping cost, please contact us before shipping the product so we can provide instructions.
We cannot guarantee reimbursement for return shipping arranged without prior contact, except where reimbursement is required by applicable law.
Nothing in this section limits any statutory right to reimbursement or any other remedy available under applicable law.
7. Refund Policy
Once an eligible return has been received and assessed, we will determine whether a refund or another remedy is appropriate.
If a refund is approved, it will generally be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.
The refund process may involve the following steps:
Receipt of the returned product, where a physical return is required.
Inspection or verification of the returned product, where appropriate.
Confirmation of refund eligibility.
Submission of the refund through the applicable payment processor.
Processing of the refund by the payment provider and the customer’s financial institution.
We will notify you when an approved refund has been initiated.
8. Refund Processing Times
Refund processing times may vary depending on the payment method, payment provider, financial institution, and other factors.
| Stage | Information |
|---|---|
| Return Assessment | The product or request is reviewed, where applicable |
| Refund Approval | We confirm the refund decision |
| Refund Initiation | We submit the approved refund through the applicable payment processor |
| Payment Provider Processing | The payment provider processes the refund |
| Bank or Card Processing | Your bank or card issuer may require additional time to display the refunded amount |
Centovix cannot guarantee the exact date on which a refunded amount will appear in your account because processing times may depend on third parties.
If you have not received an expected refund, please contact us with your order number so we can help investigate its status.
9. Refund Amounts
Where a refund is approved, the amount will be determined according to the circumstances of the purchase, the reason for the return, and applicable law.
The following principles generally apply:
Eligible returned products may qualify for a refund of the amount paid for those products.
Original shipping charges may be refundable where required by applicable law or where Centovix determines that reimbursement is appropriate.
Return shipping charges may be deducted or excluded from a refund only where permitted by applicable law.
Any deductions must be lawful and appropriately justified.
Where a product is defective, damaged, incorrect, or non-conforming, the available refund and reimbursement rights will be determined in accordance with applicable law.
We will not apply a deduction or fee where doing so would violate mandatory consumer protection requirements.
10. Exchanges and Replacements
If you receive a defective, damaged, or incorrect product, we may offer a replacement or another appropriate remedy, depending on the circumstances, product availability, and applicable law.
If you would like to exchange a product for a different size, color, or variation, please contact our support team.
Exchanges are subject to product availability and the applicable return conditions.
Where a replacement is unavailable, we will discuss the available options with you in accordance with applicable law.
11. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before the order is processed or shipped.
However, cancellation may not always be possible once an order has entered processing, fulfillment, or shipment.
| Order Status | Cancellation Handling |
|---|---|
| Order Not Yet Processed | Cancellation may be possible |
| Order Being Processed | Cancellation depends on the fulfillment status |
| Order Already Shipped | Cancellation may no longer be possible; return or cancellation rights may still apply under applicable law |
| Order Delivered | The applicable return or cancellation procedure will apply |
If an order cannot be canceled before shipment, you may contact us to discuss the available options.
Nothing in this section limits any statutory cancellation rights that apply to your purchase.
12. Pre-Orders and Made-to-Order Products
Certain products may be offered as pre-orders or may require additional processing time.
Cancellation and return eligibility for these products depends on the product terms presented at the time of purchase and applicable law.
If you wish to cancel a pre-order, please contact us as soon as possible.
Products made to your specifications may be subject to different cancellation or return conditions where permitted by applicable law.
Any applicable restrictions should be communicated before purchase.
13. Missing Packages and Delivery Issues
If your order has not arrived within the estimated delivery period, please contact us so we can investigate the shipment.
Before contacting us, you may wish to check:
The tracking information provided for your order.
Whether the carrier has recorded a delivery attempt.
Whether the package was left in a designated delivery location.
Whether the shipping address provided at checkout was correct.
Whether the carrier has requested additional information.
If a package is confirmed lost, misdelivered, or otherwise subject to a delivery failure, we will review the circumstances and determine the appropriate resolution in accordance with applicable law and the terms of your purchase.
Please contact us with your order number and tracking information, where available.
14. International Returns
Centovix may sell and ship products to customers in different countries and regions.
International returns may involve additional logistical considerations, including:
International shipping costs.
Carrier restrictions.
Customs documentation.
Import or export procedures.
Return transit times.
Product-specific shipping requirements.
If you are located outside the United States, please contact us before returning a product so we can provide the applicable instructions.
Do not ship a product internationally to an address that has not been confirmed by our support team.
Where a return or refund is required by applicable consumer protection law, international shipping arrangements will be handled consistently with those requirements.
15. Customs Duties, Taxes, and Other Charges
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or relevant authorities.
The responsibility for these charges depends on the terms presented at checkout, the applicable shipping arrangements, and relevant law.
Refunds of customs duties, import taxes, or other charges collected by third parties may be subject to the rules of the relevant authorities or service providers.
If you have questions about these charges in connection with a return or refund, please contact our support team.
Nothing in this section limits any refund or reimbursement right that applies under mandatory law.
16. Products Damaged After Delivery
If a product is damaged after delivery due to misuse, neglect, accidental damage, unauthorized modification, or improper handling by the customer, the product may not qualify for a return or refund under this Policy, except where applicable law provides otherwise.
If you believe a product had a defect when it arrived, please contact us and provide relevant details so we can assess the issue.
17. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
If an order cannot be delivered because the shipping address is incomplete, incorrect, or otherwise insufficient, additional shipping charges or other arrangements may be necessary.
If a package is returned to the sender because of incorrect shipping information, please contact us to discuss the available options.
Any additional charges or deductions will be assessed in accordance with the circumstances and applicable law.
18. Promotional Products and Discounts
Products purchased using promotional offers, discount codes, or other special pricing arrangements remain subject to this Refund and Returns Policy.
Where a partial return affects the eligibility or calculation of a promotion, the refund will be calculated according to the applicable offer terms and applicable law.
Promotional products are not automatically excluded from returns unless a lawful and clearly communicated exclusion applies.
19. Bundles and Multiple-Product Orders
If you purchase multiple products in one order, the eligibility of a return may depend on whether the products were sold individually or as part of a bundle or promotional offer.
If you wish to return only part of an order, please contact our support team before shipping any items.
We will explain how the return may affect the refund amount, any applicable promotion, and the remaining products.
Any deductions or adjustments will be applied only where permitted by applicable law.
20. Chargebacks and Payment Disputes
If you believe that a charge on your payment method is incorrect, please contact us so we can investigate.
If you have already contacted your bank, card issuer, or payment provider, you may also follow their dispute procedures.
We may provide relevant order, payment, shipping, and communication records to a payment processor or financial institution when reasonably necessary to investigate a payment dispute.
Nothing in this section limits your rights to dispute a transaction through your payment provider or under applicable law.
21. Refused or Unclaimed Packages
If a package is refused or remains unclaimed, the carrier may return it to the sender or handle it according to its own procedures.
If this happens, please contact us to discuss the status of your order.
Any refund, reshipment, or deduction for shipping costs will depend on the circumstances, the applicable purchase terms, and applicable law.
We will not apply deductions that are prohibited by applicable law.
22. Return Inspection
Where a returned product must be inspected, we may review its condition to determine whether it meets the applicable return requirements.
This may include checking:
The product’s condition.
Whether the product has been used beyond what is permitted.
Whether required accessories are included.
Whether the returned item corresponds to the original order.
Whether the reported defect or damage is consistent with the information provided.
Inspection will be conducted in accordance with applicable law and will not be used to restrict mandatory consumer rights.
If additional information is required, we may contact you before making a final decision.
23. How We Handle Return and Refund Requests
Our general process is summarized below.
| Stage | Action |
|---|---|
| 1. Request | The customer contacts Centovix with the order details and reason for the request |
| 2. Review | Our team reviews the request and any supporting information |
| 3. Instructions | We provide the applicable return, replacement, or refund instructions |
| 4. Return or Verification | The product is returned or the issue is verified, where applicable |
| 5. Decision | We determine the appropriate resolution |
| 6. Resolution | An approved refund, replacement, or other remedy is processed as applicable |
The exact process may vary depending on the type of issue, the product, the shipping method, and applicable law.
24. Exceptions and Consumer Rights
This Policy is intended to explain our general returns and refunds procedures.
It does not remove, limit, or replace any mandatory consumer rights that apply under the laws governing your purchase.
Depending on your location, you may have additional rights relating to:
Order cancellation.
Withdrawal from a distance purchase.
Faulty or defective products.
Products that do not conform to their description.
Refunds and reimbursement of delivery costs.
Repairs or replacements.
Statutory guarantees.
Where applicable law provides a right or remedy that differs from this Policy, the applicable legal requirement will take precedence.
25. Changes to This Policy
We may update this Refund and Returns Policy from time to time to reflect:
Changes to our business operations.
Changes to our products or services.
Changes to our return procedures.
Changes to payment or fulfillment arrangements.
Changes in applicable laws.
Changes to consumer protection requirements.
When we update this Policy, we may revise the Last Updated date displayed at the top of the page.
We encourage customers to review this Policy periodically.
Any changes will apply subject to applicable law and any rights arising from purchases made before the changes take effect.
26. Contact Us
If you have questions about this Refund and Returns Policy, need help with a return, or wish to request a refund, please contact us.
| Contact Information | Details |
|---|---|
| Brand Name | Centovix |
| Operated By | Altivexa LLC |
| Website | www.centovix.com |
| Customer Support Email | support@centovix.com |
| Business Address | 123 Main Street, Suite 200, Cheyenne, WY 82001, United States |
When contacting us about an existing order, please include:
Your order number.
The email address associated with the order.
The product name.
A clear description of your request.
Any relevant photographs or supporting information, where applicable.
We will review your request and provide instructions regarding the next steps.
Final Statement
At Centovix, we aim to handle returns and refunds fairly and transparently.
We encourage customers to contact our support team whenever they experience an issue with a purchase so we can review the circumstances and determine the appropriate resolution.
Thank you for shopping with Centovix.
Centovix
Operated by Altivexa LLC
