User Agreement
Last Updated: October 15, 2026
Welcome to Centovix.
This User Agreement (“Agreement“) governs your access to and use of the Centovix website, available at www.centovix.com, including its online store, user accounts, website features, content, and related services.
Centovix is operated by Altivexa LLC. Throughout this Agreement, the terms “Centovix,” “we,” “us,” and “our” refer to Centovix and its operating company, Altivexa LLC. The terms “you” and “your” refer to any individual or legal entity accessing or using our website.
By accessing or using Centovix, creating an account, submitting content, or interacting with our website, you agree to this Agreement, subject to any mandatory rights provided by applicable law.
This Agreement should be read together with our Terms & Conditions, Privacy Policy, Cookie Policy, Shipping Policy, Refund and Returns Policy, Intellectual Property Policy, and any other applicable policies published on our website.
If you do not agree with this Agreement, please discontinue your use of Centovix.
1. Eligibility
You may use Centovix only if you are legally permitted to do so under the laws applicable to you.
By using our website, you represent that:
You have the legal capacity required to enter into applicable agreements.
The information you provide is accurate and complete.
You will comply with this Agreement and applicable laws.
You will not use our website for unlawful or fraudulent purposes.
If you access or use Centovix on behalf of a business, organization, or other legal entity, you represent that you have the authority to act on its behalf.
If applicable law restricts your access to or use of our services, you must comply with those restrictions.
2. Acceptance of This Agreement
By accessing, browsing, creating an account, placing an order, submitting a review, or otherwise using Centovix, you acknowledge that you have had the opportunity to review this Agreement.
Your use of our website is subject to this Agreement and the other policies applicable to your activities.
If you do not agree with any part of this Agreement, you should stop using the website.
Where applicable law requires a particular form of consent or affirmative acceptance, we will rely on the relevant consent or acceptance mechanism rather than treating mere access as sufficient.
3. Permitted Use of Centovix
Centovix is an online shopping platform intended to allow customers to browse products, place orders, access available account features, and communicate with our customer support team.
You agree to use our website responsibly and only for lawful purposes.
You must not use Centovix to:
Commit fraud or facilitate fraudulent activity.
Violate applicable laws or regulations.
Infringe another person’s intellectual property rights.
Access another user’s account without authorization.
Interfere with website security or functionality.
Introduce viruses, malware, or other harmful code.
Collect personal information about other users without authorization.
Impersonate another person or organization.
Submit false, misleading, or fraudulent information.
Manipulate reviews, ratings, promotions, or transactions.
Interfere with the availability or performance of our website.
Use automated tools to access or collect website data in a manner that is unauthorized or disruptive.
Engage in unauthorized commercial activities involving our website or content.
We may take reasonable action to investigate suspected violations and protect our customers, website, and business, subject to applicable law.
4. User Accounts
Certain features of Centovix may require you to create an account.
When creating an account, you agree to provide accurate, complete, and current information.
You are responsible for maintaining the confidentiality of your login credentials and taking reasonable steps to protect your account.
You must not knowingly share your password with unauthorized individuals or allow another person to use your account for unlawful purposes.
Please notify us promptly at support@centovix.com if you believe that:
Your account has been accessed without authorization.
Your password or login credentials have been compromised.
Someone is using your account without permission.
Your account information has been changed without your authorization.
You have identified suspicious activity involving your account.
We may take reasonable measures to secure or restrict an account when necessary to investigate suspected unauthorized activity.
Nothing in this section makes you responsible for losses where applicable law provides otherwise.
5. Accuracy of Account Information
You agree to keep your account information accurate and up to date.
We may use the information associated with your account to communicate with you about orders, payments, shipping, returns, customer support, security matters, and other service-related issues.
You are responsible for correcting inaccurate information when reasonably possible.
If your information changes, please update your account or contact us where necessary.
We are not responsible for problems caused by incorrect information you provide, except where applicable law provides otherwise.
6. Orders and Purchases
When you place an order through Centovix, you agree to provide the information reasonably necessary to process the transaction.
This may include your name, billing details, shipping address, contact information, and payment information.
Submitting an order does not necessarily guarantee acceptance of that order. Orders may be subject to product availability, payment authorization, shipping eligibility, and the order acceptance procedures described in our Terms & Conditions.
We may reject, limit, or cancel an order for a lawful reason, including:
Product unavailability.
Material pricing or listing errors.
Payment processing problems.
Suspected fraud or unauthorized transactions.
Shipping restrictions.
Technical errors.
Materially incorrect order information.
Other legitimate operational or legal reasons.
If we cancel an order after receiving payment, any applicable refund will be handled according to our Refund and Returns Policy, the terms of the transaction, and applicable law.
7. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on Centovix are accurate.
However, product information may occasionally contain errors or become outdated.
Actual products may differ slightly from photographs or descriptions because of lighting, screen settings, packaging changes, manufacturing variations, or other factors.
Product availability and specifications may also change over time.
We reserve the right to correct errors and update product information, subject to any obligations arising from orders already placed and applicable law.
Please review the information provided on the relevant product page before purchasing.
Nothing in this section limits your rights if a product is materially misrepresented or fails to meet applicable legal requirements.
8. Pricing and Availability
Product prices and availability may change from time to time.
Unless otherwise required by law, the price applicable to an order will generally be the price presented during checkout when the order is submitted.
Additional charges, including shipping fees, taxes, customs duties, or import charges, may apply depending on the transaction and destination.
Where applicable, charges will be presented or explained in accordance with our checkout process and the laws governing the purchase.
If a material pricing or technical error affects an order, we may contact you to explain the issue and discuss the available options, including cancellation and any applicable refund.
We will handle such situations in accordance with our Terms & Conditions and applicable law.
9. Payment Processing
Centovix may use third-party payment providers, including PayPal, Stripe, or other payment services made available during checkout.
Payment transactions may be subject to the relevant provider’s terms, privacy policies, security procedures, and other requirements.
You agree to provide valid payment information and use only payment methods you are authorized to use.
You must not use stolen payment credentials, another person’s payment information without authorization, or any payment method for fraudulent purposes.
We may delay, reject, or cancel a transaction where reasonably necessary to investigate suspected fraud or unauthorized activity, subject to applicable law.
For more information about how personal information is handled during transactions, please review our Privacy Policy.
10. Shipping and Delivery
Shipping, processing, tracking, delivery estimates, customs requirements, and related matters are explained in our Shipping Policy.
Customers are responsible for providing accurate and complete delivery information when placing an order.
Estimated delivery times are not guaranteed unless expressly stated otherwise in the applicable terms of purchase.
Delivery may be affected by circumstances such as carrier delays, customs clearance, weather conditions, transportation disruptions, public holidays, or other factors.
Orders containing multiple products may be shipped together or separately depending on product availability and fulfillment arrangements.
Please review our Shipping Policy for further details.
Nothing in this Agreement excludes any delivery obligations or remedies that cannot legally be excluded.
11. Returns, Refunds, and Cancellations
Returns, refunds, replacements, exchanges, and cancellations are governed by our Refund and Returns Policy and applicable law.
Return eligibility may depend on the product, its condition, the reason for the request, the time elapsed since delivery, and any lawful product-specific restrictions.
If you receive a damaged, defective, incorrect, or materially non-conforming product, please contact our customer support team for assistance.
Where a refund is approved, it will generally be issued to the original payment method unless otherwise agreed or required by law.
Refund processing times may vary depending on the payment provider, bank, or financial institution.
Please review our Refund and Returns Policy before making a purchase.
Nothing in this Agreement limits any mandatory cancellation, withdrawal, refund, warranty, or consumer rights applicable to your transaction.
12. User-Submitted Content
Centovix may allow users to submit reviews, ratings, comments, photographs, questions, suggestions, feedback, or other materials (“User Content”).
You are responsible for the User Content you submit.
By submitting User Content, you represent that:
The content is lawful and not intentionally misleading.
You have the rights necessary to submit the content.
The content does not unlawfully infringe another person’s intellectual property rights.
The content does not violate another person’s privacy rights.
The content does not contain unlawful threats, harassment, or abusive material.
The content does not contain malware or harmful code.
The content is not spam or unauthorized advertising.
The content does not impersonate another person or organization.
You must not submit content that violates this Agreement or applicable law.
We may moderate, remove, or decline to publish content that violates these requirements, subject to applicable law.
13. License to User Content
When you submit User Content to Centovix, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and adapt that content for operating, improving, and promoting our website and services, subject to applicable law.
You represent that you have the necessary rights to grant this license.
You retain ownership of your original content, subject to the rights expressly granted to Centovix under this Agreement.
Where required by law, we will obtain additional consent for particular uses of your content.
You should not submit confidential information or another person’s personal information unless you have the necessary authority and legal basis to do so.
14. Reviews and Ratings
Customer reviews and ratings should reflect genuine experiences and be submitted honestly.
You must not:
Submit fake or fabricated reviews.
Purchase or sell reviews intended to mislead customers.
Manipulate product ratings.
Claim to have used a product when you have not, where the review implies actual experience.
Submit fraudulent or materially misleading statements.
Use reviews to promote unrelated products or services without authorization.
Impersonate another customer or reviewer.
We may moderate, remove, or decline to publish reviews that violate this Agreement or applicable law.
We do not guarantee that every review will be published.
Reviews represent the views of their authors and do not necessarily represent the views of Centovix.
15. Intellectual Property
Intellectual property associated with Centovix may include:
Brand names and logos.
Trademarks and service marks.
Website design and layouts.
Original written content.
Graphics and illustrations.
Photographs and original visual materials.
Videos and other media.
Icons and interface elements.
Software and website functionality.
Other materials owned by or licensed to Centovix or Altivexa LLC.
Unless otherwise indicated, these materials are owned by, licensed to, or used with permission by Centovix or the relevant rights holder.
You may use our website for lawful personal shopping purposes.
Unless authorized in writing or permitted by law, you must not reproduce, modify, distribute, sell, license, or commercially exploit protected materials from our website.
Nothing in this Agreement transfers ownership of Centovix’s intellectual property to you.
Product images, descriptions, trademarks, and other materials supplied by third parties may remain the property of their respective owners.
16. Intellectual Property Complaints
We respect intellectual property rights.
If you believe that content available on Centovix infringes your copyright, trademark, or other intellectual property rights, please contact us at support@centovix.com.
Where applicable, your notice should include:
Your name and contact information.
Identification of the intellectual property right involved.
Identification of the allegedly infringing material.
The location of the material on our website.
An explanation of the basis for your complaint.
Other information reasonably necessary to investigate the matter.
We may request additional information, remove material, restrict access to disputed content, or take other appropriate action in accordance with applicable law.
17. Third-Party Services
Centovix may use or integrate third-party services, including payment processors, shipping carriers, fulfillment providers, website hosting services, analytics tools, advertising platforms, and other service providers.
These providers may have their own terms, policies, security procedures, and privacy practices.
Your use of a third-party service may be subject to that provider’s applicable terms.
We do not control every aspect of third-party services and cannot guarantee their availability, performance, or uninterrupted operation.
However, the involvement of third parties does not automatically remove any obligations or responsibilities that applicable law places on Centovix.
18. External Links
Our website may contain links to third-party websites, services, or resources.
These links may be provided for convenience, informational purposes, or to facilitate access to external services.
We do not control third-party websites and do not necessarily endorse their content, products, services, policies, or practices.
Your use of external websites is at your own discretion and is subject to the applicable third party’s terms and privacy policies.
We recommend reviewing those policies before using external services or providing personal information.
Nothing in this section excludes liability that cannot legally be excluded.
19. Promotions and Special Offers
Centovix may offer promotional codes, discounts, seasonal sales, contests, giveaways, or other special offers.
Promotions may have additional terms and conditions, including eligibility requirements, expiration dates, product restrictions, minimum purchase amounts, or quantity limits.
Unless expressly stated otherwise:
Promotions may apply only to selected products.
Promotions may be subject to availability.
Promotional codes may have expiration dates.
Promotions may not be combined with other offers.
Promotional codes may not be sold or transferred without authorization.
We may modify or withdraw promotional offers where permitted by law and subject to obligations already incurred.
If a promotion has separate terms, those terms will apply to the relevant offer to the extent of any conflict with this Agreement and as permitted by law.
20. Electronic Communications
We may communicate with you electronically regarding your account, orders, payments, shipping, returns, security, customer service, and other transaction-related matters.
These communications may include order confirmations, shipping updates, tracking information, account notifications, and important service announcements.
You are responsible for maintaining accurate contact information and ensuring that you can receive important messages relating to your transactions.
Marketing communications will be handled in accordance with applicable law and our Privacy Policy.
Where applicable, you may unsubscribe from promotional communications through the available unsubscribe mechanism.
Unsubscribing from marketing messages will not necessarily stop essential transactional or service-related communications.
21. Privacy and Cookies
Your use of Centovix is also subject to our Privacy Policy and Cookie Policy.
Our Privacy Policy explains how we collect, use, disclose, and otherwise process personal information.
Our Cookie Policy explains our use of cookies and similar technologies and the choices available to users, as applicable.
We encourage you to review these policies to understand our data practices.
Where applicable law requires consent or another legal basis for a particular processing activity, that activity will be handled in accordance with the relevant requirements.
22. Website Security
We take reasonable measures to protect our website and users.
However, no website, electronic transmission, or online system can be guaranteed to be completely secure.
You must not attempt to bypass, disable, interfere with, or compromise security features of Centovix.
Prohibited activities include attempting unauthorized access to:
Website servers.
Databases.
User accounts.
Administrative systems.
Payment systems.
Other protected areas of the website.
You must not introduce malicious code, disrupt website operations, or interfere with the experience of other users.
If you identify a potential security issue affecting our website, please contact us at support@centovix.com and provide relevant details without attempting to access information or systems without authorization.
23. Automated Access and Data Collection
You may not use automated tools to access, scrape, crawl, collect, or extract information from Centovix in a manner that is unauthorized, unlawful, or disruptive.
This restriction includes activities that:
Interfere with website performance.
Circumvent access restrictions.
Collect personal information without authorization.
Copy protected content for unauthorized commercial use.
Overload our systems.
Undermine website security.
This section does not prohibit activities permitted by applicable law or expressly authorized by us.
24. Account Suspension and Termination
We may suspend, restrict, or terminate your account or access to certain website features where reasonably necessary to:
Investigate suspected fraud or unauthorized activity.
Address a material violation of this Agreement.
Protect customers or website security.
Comply with applicable legal obligations.
Prevent abuse of our services.
Respond to misuse of our website or account features.
Where required by law, we will provide appropriate notice or other procedural protections.
You may stop using Centovix at any time.
Suspension or termination does not remove rights or obligations that arose before the relevant action, including rights relating to completed purchases, refunds, warranties, or applicable consumer protections.
25. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the website and its general features are provided on an “as available” basis.
We do not guarantee that:
The website will always be available.
The website will operate without interruptions.
All website information will always be complete or error-free.
Every product will remain available.
Third-party services will operate without interruption.
The website will be free from every possible security vulnerability.
Product-specific warranties, statutory guarantees, and consumer protections remain subject to their applicable terms and laws.
Nothing in this Agreement excludes any warranty, guarantee, or consumer protection that cannot legally be excluded.
26. Limitation of Liability
To the maximum extent permitted by applicable law, Centovix and Altivexa LLC will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from your use of the website where such exclusions are legally permitted.
Depending on the applicable law and circumstances, these losses may include certain losses of profits, revenue, data, business opportunities, goodwill, or anticipated savings.
To the extent permitted by applicable law, our total liability arising from a particular transaction will not exceed the amount paid to Centovix for the product or service giving rise to the claim.
These limitations do not apply to liability that cannot legally be excluded or limited.
Nothing in this section limits mandatory consumer rights or remedies concerning defective products, non-delivery, misleading representations, or other matters where such limitations are prohibited by law.
27. Indemnification
To the extent permitted by applicable law, you agree to be responsible for claims, losses, liabilities, and reasonable expenses arising directly from your unlawful use of Centovix, your material violation of this Agreement, or your infringement of another person’s legal rights.
This provision does not apply to the extent that a claim results from our own conduct or where applicable law prohibits the allocation of responsibility to you.
Nothing in this section creates an obligation that would be unenforceable under applicable law.
28. Events Beyond Our Reasonable Control
Certain circumstances may delay or prevent the performance of obligations despite reasonable efforts.
Such circumstances may include natural disasters, severe weather, government actions, civil unrest, labor disputes, transportation disruptions, major infrastructure failures, cyber incidents, supplier interruptions, shipping carrier delays, or other extraordinary events.
Where such circumstances affect our services or an order, we will make reasonable efforts to address the situation and communicate relevant information where appropriate.
This section does not remove any rights or obligations that applicable law preserves during delays or other disruptions.
29. Changes to This Agreement
We may update this User Agreement from time to time to reflect changes in our business operations, website features, services, or legal requirements.
When changes are made, we will update the “Last Updated” date at the top of this page.
Where required by law, we will provide appropriate notice of material changes.
Unless otherwise required by law, changes will generally apply prospectively and will not remove rights that have already accrued under an existing transaction.
We encourage you to review this page periodically.
30. Governing Law
This Agreement is intended to be interpreted in accordance with the laws applicable to Altivexa LLC’s jurisdiction of formation, identified as Wyoming, United States, except where mandatory conflict-of-law rules or consumer protection laws require otherwise.
Nothing in this section deprives users of mandatory rights available under the laws applicable to their transactions.
The application of a particular law or court’s jurisdiction will depend on the circumstances and applicable legal requirements.
31. Dispute Resolution
If you have a question, concern, or dispute involving Centovix, we encourage you to contact us first so that we can attempt to resolve the matter informally.
When contacting us, please provide a clear description of the issue and any relevant order or account information.
We will make reasonable efforts to review your concern and respond.
If the matter cannot be resolved informally, the parties may pursue the remedies available under applicable law.
Nothing in this section prevents you from exercising mandatory consumer rights or accessing a complaint-handling process, regulator, court, or other remedy available under applicable law.
32. Severability
If any provision of this Agreement is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by applicable law.
The affected provision will be interpreted or modified only to the minimum extent necessary where such modification is legally permitted.
33. No Waiver
Our failure or delay in enforcing a provision of this Agreement does not automatically waive our right to enforce that provision later.
Any waiver will be effective only to the extent permitted by applicable law.
34. Relationship with Other Policies
This User Agreement should be read together with the other applicable policies published on Centovix.
These may include:
This Agreement primarily addresses the use of our website, user accounts, and user-submitted content.
Our Terms & Conditions and other relevant policies provide additional rules governing purchases, payments, shipping, refunds, and related matters.
Where provisions overlap, the applicable documents should be interpreted consistently where reasonably possible. Specific transaction terms and mandatory legal requirements will apply where relevant.
Nothing in this section overrides a legal right that cannot be waived or excluded.
35. Contact Us
If you have questions, concerns, complaints, or requests regarding this User Agreement, please contact us using the information below.
| Contact Information | Details |
|---|---|
| Store Name | Centovix |
| Operating Company | Altivexa LLC |
| Website | www.centovix.com |
| Customer Support Email | support@centovix.com |
| Business Address | 123 Main Street, Suite 200, Cheyenne, WY 82001, United States |
For questions concerning an existing order or account, please include the relevant order number or account details where appropriate. Do not send passwords or complete payment card details by email.
We will make reasonable efforts to review and respond to your inquiry.
36. Acknowledgment
By using Centovix, you acknowledge that you have had the opportunity to review this User Agreement and understand the rules applicable to your use of our website.
Your use of Centovix remains subject to this Agreement, our other applicable policies, and any mandatory rights provided by law.
If you do not agree with this Agreement, please discontinue your use of our website.
Thank you for choosing Centovix. We appreciate your trust in our store and look forward to serving you.
